Payments & Refunds

Online payment only

Ticket bookings are paid online through Razorpay using the payment methods shown in the secure Razorpay checkout. A ticket is issued only after the payment is confirmed by the system.

Successful payment and successful ticket booking

When payment is successfully verified and the ticket is generated, the booking is final. Customer-requested cancellation, refund or exchange is not allowed after ticket issuance, except where required by applicable law or where Rasha Production publishes a different remedy for an event cancellation or material rescheduling.

Payment debited but ticket not generated

Please wait for reconciliation and contact Rasha Production support with the booking email/phone, approximate payment time, amount and Razorpay/payment reference if available. We will verify the transaction against the payment gateway.

If the payment is confirmed and the booking can be fulfilled, the ticket will be generated or restored. If money was captured but no valid ticket can be issued, the appropriate refund will be initiated to the original payment method.

Failed, pending or duplicate transactions

A failed or pending payment does not by itself create a valid ticket. Bank/payment-provider status may take time to settle. If you believe you paid more than once for the same intended booking, contact support before making any further payment.

Refund timing

Where a refund is approved or required, it is initiated back to the original payment method. The time for the amount to appear depends on Razorpay, the issuing bank, card network or UPI provider and is outside the direct control of Rasha Production after the refund has been processed.

Event cancellation or rescheduling

If Rasha Production cancels the event or makes a material change requiring a refund or alternate remedy, the applicable process will be communicated through official Rasha Production channels and to affected customers where contact details are available.

Payment safety

Never share your OTP, UPI PIN, card CVV or banking password with Rasha Production staff. Support may ask for a Razorpay payment ID or bank transaction reference for reconciliation, but will not ask for your secret payment credentials.